Some Xbox gamers are reporting the issue where they are getting the error message Sorry, this profile can’t connect to Xbox Live on this console, error code 80151006 when trying to play certain games on their Xbox console. This post identifies the potential culprits and provides the most appropriate solutions that affected players can apply to successfully resolve the issue.

The full error message when this problem occurs reads as follows;

Account information

Sorry, this profile can’t connect to Xbox Live on this console. Please download it again.

Code: 80151006

This particular error occurs when the user tries to play a backward compatible Xbox 360 game on an Xbox One or Xbox Series X|S console, as the Xbox Live membership works normally for all users as they can play Xbox Gold games Card and use online features without problems. This issue appears to be limited to backward compatible games that launch on the new generation Xbox console.

The following are the most likely culprits of this error;

  • Xbox Live Core service issue.
  • Glitched temporary data.
  • Corrupted Local 360 storage folder.
  • Xbox profile stuck in the middle of the signing process.
  • Operating system corruption.

Xbox error 80151006, Sorry, this profile can’t connect to Xbox Live on this console

If you get the error message Sorry, this profile can’t connect to Xbox Live on this console, error code 80151006 on your Xbox console, you can try our recommended solutions below in no particular order to fix the error on your gaming device.

  1. Restart your Xbox console
  2. Check Xbox Server Status
  3. Clear Xbox 360 Local Storage (for Xbox One)
  4. Delete and add an Xbox profile
  5. Check if the game supports Smart Delivery (for Xbox Series X|S)
  6. Reset Xbox console

Let’s take a look at the description of the process involved regarding each of the listed solutions.

1]Restart your Xbox console

You can start troubleshooting to fix the error message Sorry, this profile can’t connect to Xbox Live on this console by restarting your Xbox console.

Proceed as follows:

  • Press and hold the Xbox button on the front of the console for about 10 seconds to turn off your console.
  • Unplug your Xbox from the mains.
  • Wait at least 30-60 seconds.
  • When the time is up, plug your Xbox back into the power outlet.
  • Now press the Xbox button on the console or the Xbox button on your controller to turn your console back on.

In case you don’t see the green boot animation when the console restarts, you can repeat these steps and make sure you hold down the power button until the console completely shuts down.

Try the next solution if the error persists.

2]Check Xbox Server Status

Check Xbox Server Status

You may experience the problem due to a temporary glitch with Xbox Live servers preventing you from playing backwards compatible games – this is usually due to a scheduled maintenance period or some sort of unexpected outage issue caused by an attack DDoS or an unexpected issue with servers in your zone/region.

Basically, if the core services are down, your game ownership will not be validated, so you won’t be able to play the backward compatible game. In this case, you can check the status of Xbox Live at support.xbox.com/en-US/xbox-live-status and check whether any basic services are currently not operational or operating with limited capacity. If all services are up and running, you can try playing the game again. On the other hand, if the servers are down, there’s not much you can do but wait for Microsoft engineers to resolve issue – and keep checking the Xbox status page regularly until you see the server is back online and all services are running.

3]Clear Xbox 360 local storage (for Xbox One)

Clear Xbox 360 local storage

The error in view can also occur due to some kind of file corruption in your Local360 storage folder. This is a hidden folder that you can access after trying to launch the backward compatible game on your Xbox One.

To delete local Xbox 360 storage on your Xbox One console, follow these steps:

  • press the Xbox button to open the guide.
  • Go to the rightmost menu and click on the Settings icon.
  • Then go to System > Storage to open system storage.
  • In the System Storage menu, select the Clear local Xbox 360 storage option.
  • Follow the prompts to complete the procedure.
  • Restart the console when finished.

After the console restarts, you can try playing the backward compatible game again and see if the issue is now resolved. Otherwise, try the next solution.

4]Delete and re-add an Xbox profile

Delete and add an account/profile on Xbox

If there are any inconsistencies with the Xbox profile you’re currently signed in with, you’re likely experiencing the current issue. In this case, to solve the problem, you can delete, then re-download and re-add your Xbox gamertag/profile on your gaming device.

Proceed as follows:

  • Press the Xbox button on your controller to open the guide.
  • Go to Profile & system > Settings > Account.
  • Under Account, select Delete accounts.
  • Select the Account that you want to delete.
  • Select Remove to confirm.
  • Select close once you have finished.

You have now successfully deleted the Xbox profile on your gaming device. To now redownload and re-add your profile, follow these steps:

  • press the Xbox button on your controller again.
  • Select Add new in Profile & system.

To note: You will not create a new account when you select this option. You simply add your existing profile to the Xbox console.

If you forgot it, select I forgot my password, then follow the instructions to recover your account

  • Review the privacy statement summary, then select Next.
  • Select your Login and Security Preferences.
  • Find out what you look like on Xbox, then select Next.
  • Choose your color, then select Next.

To note: The preference you are currently using at home appears with a check mark.

  • Press the Xbox button on your controller to return to the Homepage.
  • Scroll left from Home, find and select your gamertagthen select Login.

Now launch the backward compatible game again and see if the issue still occurs. If so, try the next solution.

5]Check if the game supports Smart Delivery (for Xbox Series X|S)

Optimized for Xbox Series and Smart Delivery-icon

With Smart Delivery technology on Xbox Series X|S consoles, when purchasing a game, the best version of the game is automatically delivered to your console, regardless of generation – no extra steps required to your part. Additionally, the ability to play digital and disc-based Xbox 360 and original Xbox games on Xbox One has expanded to include Xbox Series X|S and cloud gaming.

To check if you have the Xbox Series X|S optimized version of your game, follow these steps:

  • Go to My games and apps.
  • Select See everything.
  • In Gamesselect the filter then under All types of consoles select Optimized for Xbox Series X|S games.

If the game is listed, your game has been successfully upgraded to the best version available. If the optimized version is released but your game has not yet been updated, follow these steps:

Move towards My games and apps > See everything > Manage > Updates.

The game may be waiting for an available update, which can happen if the automatic game update setting is not enabled on your console.

To find out if the games you own are backwards compatible, you can check your game library by following these steps:

  • Go to My games and apps > See everything > Complete library > All games held,
  • Then filter on All types of consoles.
  • Select Xbox 360 and Xbox Games Where Xbox One Games.

6]Reset Xbox Console

Reset Xbox console

At this point, if nothing has worked for you in troubleshooting the current problem, you can reset your Xbox console – make sure to select the Reset and keep my games and apps option when performing the reset procedure.

I hope this helps you!

Similar item: Error code 0x8007045D, Xbox Live profiles cannot be downloaded to your Windows PC or Xbox console

Why does it say my profile can’t play on Xbox Live?

You may receive this message if you do not have an active Xbox Live Gold account, which is required to play online multiplayer games – sign up for an Xbox Live Gold account. If your Xbox Live Gold account has expired, you can renew the subscription.

How to get Xbox Live Gold for free?

Once you’ve earned 7,000 points through research, challenges, and rewards, you can use them to purchase a month of Xbox LIVE. Just head to the Xbox LIVE Subscription Rewards page – this is where you’ll claim your free month of Xbox LIVE.

How do I get my 14-day free trial on Xbox Live?

To get your free 14-day trial of Xbox Live, follow these steps:

  • After creating a Microsoft account, sign in to the subscription page.
  • Select Gold – 1 month FREE trial.
  • Then click on Add a credit card.
  • Enter your billing information, then click Next.
  • Follow the prompts to complete the registration process.

Do 12 month Xbox Live codes still work?

Microsoft retired its 12-month Xbox Live Gold subscriptions online in July 2020. You can convert your existing Xbox Live Gold subscription to the same period of Xbox Game Pass Ultimate through an ongoing promotion. The $1 Xbox Live Gold Membership unlocks online multiplayer, free games, and more with a one-month subscription. A month of Xbox Game Pass is also available for $1.

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