While using the Xbox app on their Windows machines, some users received the error code 0x80070057. In some cases, the error code appears when a user tries to connect to Xbox Live while others encounter the problem when they try to update or install a new game on their PC. It turns out that this error message is usually associated with insufficient storage space when you try to install an update or download an entirely new game. In the case of the connection, the problem can be caused by the user account you use or by the Microsoft Store app temporary files. In this article, we’ll show you how to resolve the error code in question, so all you have to do is follow along.
It turns out that Windows users can download and play Xbox console games on their Windows machines using a Game Pass. For this purpose, the Xbox application, which has its own share of problems like the 0xbba error, must be installed on the system. As we discussed earlier as well, there are various reasons why the issue in question can occur and before we get into the various methods that you can use to fix the problem, let’s first go through the various reasons for which the error code first appears. So, without further ado, let’s get straight to the point.
- User Account Permissions — One of the reasons, discovered by a user with the same problem, seems to be related to the user account you may be using. If the user account has restricted permissions, the error code in question may appear.
- Insufficient space – If you are downloading a new game or updating an already installed game, you must ensure that you have sufficient storage space to install the update or game. error will appear.
- Microsoft store cache — It turns out that in some cases, the problem can also be triggered by the temporary files of the said application. In such a scenario, to fix the problem, you will have to clear the cache.
Now that we have gone through the list of different causes that can lead to the error code, let’s start with the different methods that can be used to work around the problem.
Check available storage
It turns out that the first thing to do when you encounter the error code in question is to make sure you have enough storage space. This is because when you download or update a game, it takes extra space on your disk and when the required amount of space is not available, it can lead to different errors.
Therefore, go ahead and check the available storage on your system before proceeding. We recommend that you have plenty of extra space over the required amount so that you are completely on the safe side. If you have enough free space and the problem persists, proceed to the methods below.
Check user account group
Another thing that can possibly lead to the error code mentioned above is the permissions of the user account you are using. This was reported by a user who was having a similar problem and it was caused by his user account not being assigned to any group and therefore not having basic permissions.
As such, you should also check the group your user account is assigned to and make changes if necessary. You’ll need an administrator for this, so make sure you’re logged into an administrator account. After that, follow the instructions below:
- First, open the Run dialog box by pressing Windows key + R on your keyboard.
- In the Run dialog box, type lusrmgr.msc then press the Enter key.
- In the Local Users and Groups window, select the Users folder, then on the right side, double-click the user account you are logged in to.
- This will open a Properties window. Go to Member of and there you will see the groups you are a member of.
- Make sure you are at least a member of the Users group. If not, click the To add button.
- Then, in the box provided, type Users then click on the Check names button.
- Click it OKAY button. Follow it by clicking Apply and OKAY Again. See if that fixes the problem for you.
Clear Microsoft Store cache
It turns out that another way to fix the problem in question is to delete the Microsoft Store cache on your computer. Cache is basically temporary files that are stored on your system and help improve your experience on the app. To clear Microsoft Store cache, follow the instructions below:
- First, open the Windows Settings app by tapping Windows key + I on your keyboard.
- In the Settings app, go to Apps. In Windows 11, you will need to navigate to the apps tab on the left side.
- There, click on the Apps and features option provided.
- In the list of applications, find Microsoft Store then click on the Advanced options option.
- On the Advanced Options screen, click the Reset button to clear the cache.
- Once done, go ahead and see if the problem still persists.
Reinstall the Xbox app
Finally, if none of the above solutions fixed the problem for you, then it is very likely that the problem is caused by the Xbox app installer files. In such a scenario, you can try to fix the problem by deleting the app from your system and then installing it again. To do this, follow the instructions below:
- First, open the Control Panel by looking for it in the start menu.
- In the Control Panel window, click the Uninstall a program option under Programs.
- In the list of installed applications, find the Xbox app then double click on it to uninstall it from your system.
- Once done, go ahead and restart your system to get rid of the residual files as well.
- After that, go ahead and reinstall the app. Once the app is installed, see if the error code still appears.