The Xbox app on Windows 10 allows you to do a lot of things on Windows, especially if you have the console. I love streaming it on my PC when I’m too lazy to go to console. But then, if you’re having trouble signing into the Xbox app, that’s no fun. The reasons are many, and here we show how you can fix the problem when it comes to signing into the Xbox app.

Troubleshoot Xbox app sign-in issues

If you are unable to sign in to your Xbox account, there could be multiple reasons. So it depends on what kind of problem you are facing. So here are some common scenarios and their solutions-

  1. Connection problem
  2. Clear app cache
  3. Restart Xbox Services
  4. Set time to change automatically
  5. Delete Microsoft account.

Any method you follow will not drop your Microsoft account or Gamertag details. They are stored in the cloud and are safe there.

1]Connection problem

This is the first check you should perform. If you’ve changed your password recently, it might prevent you from signing in to the Xbox app. I’m sure if it’s a password problem you’ll be prompted about it. So the only choice you have is to enter the correct password or reset it if you forgot it.

2]Clear app cache

If you don’t get a clear message and it’s just blocked, you need to clear the app’s cache. There are two ways to do this. In either case, you will need to log in again.

Manually delete Xbox Live cache

  • In the run prompt, type the following and press the Enter key.
  • %userprofile%AppDataLocalMicrosoftXboxLive
  • Locate AuthStateCache.dat and delete it. If there are other folders, delete them as well.
  • Relaunch the Xbox app and sign in

Remove screw Windows Settings:

  • Open Windows Settings (Win + I)
  • Go to Apps > Apps & Features
  • Locate the Xbox Live app and click Advanced options that appear when you select it
  • Click on Reset button
  • Launch the app and log in

Lily: How to Clear Xbox Series X and Series S Cache

3]Restart Xbox Services

Like any other app, Xbox runs its own set of services. If this is a simple problem, it can be fixed by restarting the services once.

Restart Xbox Live Services

  • Type services.msc in the Run prompt followed by Enter key
  • There are four services, as of now, that you can choose to restart
    • Xbox Accessory Management Services
    • Xbox Live Authentication Manager
    • Xbox Live Game Backup
    • Xbox Live networking service.
  • Right-click on one of them, then choose to restart.

4]Set the time to change automatically

Set time and zone to update automatically

If you have, or the software has changed the time settings to manual and it is running late, you will not be able to use the Xbox app and many other apps.

  • Click the Start button > Settings > Time & Language.
  • Under Date and time, make sure Set time automatically is enabled.
  • You can also enable the time zone for automatic adjustment. If you moved a region, this may be the cause of the problem.

5]Delete Microsoft account

The last option is to remove the account linked to Xbox from Windows 10. It is possible to use multiple Microsoft accounts, and if you use a different one, you are fine. If this is the only account, it is not possible to delete it unless you convert it to a local account and then make it a Microsoft account again.

If you are using two accounts, follow these steps:

  • Go to Settings > Accounts
  • Find the Microsoft account you used to sign into the Xbox app and select Remove.
  • Then launch the Xbox app and sign in with the Microsoft account you just deleted.

We hope the troubleshooting tips helped you resolve issues connecting to the Xbox app. If you have an Xbox error code, be sure to use it as a reference when looking for tips. However, these tips are the best for solving common problems.

Troubleshoot Xbox app sign-in issues


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