The Xbox app on Windows 10 lets you do a lot of things on Windows, especially if you have the console. I love to stream it to my PC when I’m lazy enough to go to the console. But then, if you’re having trouble signing in to the Xbox app, that’s no fun. There are many reasons and here we show how you can fix the problem while signing in to the Xbox app.

Troubleshoot problems signing in to the Xbox app

If you are unable to sign in to your Xbox account, there could be a number of reasons. So it depends on what kind of problem you are facing. So here are some common scenarios and their solutions-

  1. Connection problem
  2. Clear the application cache
  3. Restart Xbox services
  4. Set the time to change automatically
  5. Delete the Microsoft account.

Any method you follow will not drop your Microsoft account or your gamertag details. They are stored in the cloud and are secure there.

1]Connection problem

This is the first check you should perform. If you’ve changed your password recently, it may prevent you from signing in to the Xbox app. I’m sure if it’s a password issue you will be prompted for it. So the only choice you have is to enter the correct password or reset it if you forgot it.

2]Clear the application cache

If you don’t get a clear message and it just gets stuck, you need to clear the app cache. There are two ways to do this. In either case, you will need to reconnect.

Manually delete the Xbox Live cache

  • In the run prompt, type the following and press the Enter key.
  • % userprofile% AppData Local Microsoft XboxLive
  • Locate AuthStateCache.dat and delete it. If there is another folder, delete it as well.
  • Relaunch the Xbox app and sign in

Delete in Windows settings:

  • Open Windows settings (Win + I)
  • Go to Apps> Apps & Features
  • Locate the Xbox Live app and click on Advanced options that appear when you select it
  • Click on Reset button
  • Launch the app and log in

3]Restart Xbox services

Like any other app, Xbox runs its own set of services. If this is a simple problem, it can be fixed by restarting the services once.

Restart Xbox Live services

  • Type services.msc in the Run prompt followed by the Enter key
  • There are four services, from now on, that you can choose to restart
    • Xbox Accessory Management Services
    • Xbox Live Authentication Manager
    • Xbox Live game backup
    • Xbox Live Networking Service.
  • Right click on any of them and choose to restart.

4]Set the time to change automatically

Set the time and zone to update automatically

If you did, or the software changed the time settings to manual and it is overdue, you won’t be able to use the Xbox app and many other apps.

  • Click the Start button> Settings> Time & language.
  • Under Date and time, make sure the Set time automatically setting is turned on.
  • You can also turn on the time zone to automatically adjust. If you have moved a region, this may be the cause of the problem.

5]Delete Microsoft account

The last option is to remove the account linked to the Xbox from Windows 10. It is possible to use multiple Microsoft accounts, and if you use a different one, you are fine. If this is the only account, it cannot be deleted unless you convert it to a local account and then make it a Microsoft account again.

If you are using two accounts, follow these steps:

  • Go to Settings> Accounts
  • Find the Microsoft account you used to sign in to the Xbox app and select Remove.
  • Then launch the Xbox app and sign in with the Microsoft account you just deleted.

We hope the troubleshooting tips have helped you troubleshoot Xbox app sign-in issues. If you have an Xbox error code, be sure to use it as a reference when looking for tips. However, these tips are the best for solving common problems.

Troubleshoot problems signing in to the Xbox app


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