Sky broadband has the most outages (photo: Sky)

A new study has determined how often major network services and websites go down and it looks like Discord is the worst.

Having your broadband down when you’re in the middle of a game or movie is one thing, but at least you can phone BT to try and get them fixed. However, when it comes to an online service or a website, there is nothing you can do but wait and hope.

Website ToolTest has published a list of the 30 least reliable services in the US and UK, over the past 12 months, and as you can see, Discord is the worst in the US, with 129 outages.

Video game related services and websites appear to be the worst overall, with Netflix only at number 17 but Steam at number two, Xbox Live at number six, and PSN at number nine.

However, the listings combine both service outages and just the declining website, which particularly inflated the Steam rankings.

The Xbox Live and PSN rankings are compiled the same way, but since 65% of the reports were related to online play for Xbox Live and 64% for PSN, it’s basically the same difference.

The UK’s list is basically the same, in terms of the relative positions of gaming services, but UK providers Sky, Virgin Media and Talk Talk are in the top spots.

There isn’t much you can really do about it as a regular customer, because the big broadband providers are all equally bad.

Which means it’s really about customer service and speed to repair, which one is actually more reliable.


Top 10 Websites With The Most Outages In UK 9

  1. Sky – 268 failures
  2. Virgin Media – 235 outages
  3. Talk Talk – 218 outages
  4. Steam – 177 tips
  5. Discord – 140 failures
  6. Instagram – 111 outages
  7. Xbox Live – 102 outages
  8. Royal Mail – 99 outages
  9. PlayStation Network – 90 failures
  10. Snapchat – 92 failures

Data: Tool tester

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