During Fortnite Chapter Three, Season Three, a common error message plagues gamers on Xbox. The message simply says, “An error occurred while requesting purchases; purchased content may be temporarily unavailable. This has become known as purchase verification failed error among Xbox players and this may completely prevent players from purchasing content in Fortnite. Since Season Three features a slew of new skins, players want to see this issue resolved as soon as possible.

While players wait for a potential fix from either Microsoft or Epic Games, there are a few different home fixes they can try to fix the problem. These are simple workarounds, so they might not completely alleviate the problem, which means the error message might reappear in the future. But running one of these workarounds can give players plenty of time until a proper fix is ​​implemented.

Fix Xbox Live purchase verification failed error

The first thing players can try to do is close their Fortnite the app and restart it to see if the error message is gone. If not, they can also restart their entire console. If both of these possible fixes prove ineffective, players can dig a little deeper into their Xbox settings.

Players can try clearing their network card cache first. It’s not too difficult and only requires a few button presses, which can be seen in order below.

  1. Press the middle Xbox button on the controller
  2. Click on “Settings”
  3. Click on “Network Settings”
  4. Click on “Advanced Settings”
  5. Click on “Change settings” and then select the option “Alternate MAC address”
  6. Press “Erase”
  7. Continue to restart the Xbox console
  8. Open the Fortnite application

If the problem persists after this, players can go further and clear their game cache. The steps to do this are as follows:

  1. Press the middle Xbox button on the controller
  2. Click on “Settings”
  3. Tap on the “System” tab
  4. Click on “Storage”
  5. Select “Erase Local Saved Games”
  6. Proceed to confirm and restart the Xbox console
  7. Open the Fortnite application

In the experience of most gamers, running one or both of these fixes solved their purchase verification failed error issue. If players are still having issues, check the Xbox Live Server Status. If there is an outage or problem in a player’s area, they can’t do anything but wait for the server to come back online. Other than that, there are no additional known fixes for this issue.


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